Danone - Cows Milk Allergy Bot

Danone is a multi-national food products corporation, present in over 130 countries. They have the market leading product that is prescribed in the event that a child is diagnosed with cows milk allergy.

It takes an average of 11 GP visits and 15 weeks from initial symtoms to diagnosis of CMA, causing a lot of unnecessary distress for parent and child. We built a bot that acts as a companion for parents throughout this journey, helping them to track symptoms and produce a comprehensive report to take to the GP, significantly reducing the average diagnosis time for CMA.

Bots are a great solution for bridging gaps in the customer journey and offering complementary tools that provide utility to your customers.

The CMA bot is built on our propriery Hippocamp chatbot engine. All our customers benefit from Hippocamp, which provides them with a powerful and robust engine that we customise with rules for your particular bot.

CMA Companion on Facebook Messenger